Your order is subject to acceptance by StarLitStudio, LLC and may be refused for the following reasons but not reserved to: credit concerns, unusual volumes, being a jerk, past incidents, requests in the comment section that are not feasible, or shipping addresses. Payment methods accepted: Visa, MasterCard, Discover, American Express, and PayPal for USA customers and her territories.
QUALITY ASSURANCE & RETURN POLICY
All orders are inspected and checked before shipment to ensure accuracy and that the product is in excellent condition. Your products are packaged neatly and orderly as I am an organizational neat-freak.
Issues regarding defective merchandise: make contact within 14 days of purchase. Defective dies are handled on a case by case basis. If a steel die is giving you problems please contact me if you wish for me to work with the manufacturer on your behalf, or contact the manufacturer directly.
In the event of an internet and/or power outage, shipping will resume when my local internet access and/or power resumes. I can be reached at email@example.com, providing 4G LTE is operational in my area and I have power to charge devices. I am located in northeast USA - the State of New Jersey.
ADD-ONS OR CANCELLATIONS ON ORDERS
Please take your time while shopping. Add-ons or product cancellations may cause a delay (not long, though) in processing and shipping your order. Please contact me at firstname.lastname@example.org as quickly as possible.
FREQUENTLY ASKED QUESTIONS
Do you collect Sales Tax?
Yes if your order is shipped to the state of New Jersey. StarLitStudio collects and pays state sales tax quarterly for merchandise and shipping total for parcels shipped within the state of New Jersey.
An item I want reads ‘out of stock’. When will you get more? The store maintains “live inventory” and one can not backorder merchandise. Please feel free to email me anytime (email@example.com) in regards to the due date of an out of stock item.
Do you really ship 'same or next postal day'? Yes indeed.
I just saw additional items I want but just placed an order a few minutes (or hours) ago. Any chance I can add to my order and not pay additional shipping? Absolutely yes if your order has not already shipped. (You will know your order shipped if you received an email with tracking information.) What to do: Send an email to me (firstname.lastname@example.org) and alert me that you placed an order and list (or link) the items and quantities you need. I'll send a manual invoice, combine both orders and immediately ship it to you. If the second order places you over the $100 threshold for free shipping I will refund the shipping the system charged you. It is no trouble to do this for you.
Do you have a blog where you share what you have created? Yes - it is starlitstudio.typepad.com
Why are you/how did you get to be artistically inclined? My mother was an elementary school art teacher, and I grew up learning about art whether I wanted to or not :)
There is a craft product that I really want and it's not in your store. Can you get it for me? Most likely - just send me an email (email@example.com) and I'll forward pricing and shipping times/availability.
Do you ship internationally? Yes absolutely - I've been shipping internationally since 2003. Please click the SHIPPING tab located on the left of your screen.
Why are only major credit cards accepted for international orders? Why is PayPal not a payment option for international orders? PayPal no longer refunds the fees they charge when a transaction is refunded. Shipping costs for international orders can be shocking for those inexperienced with shopping globally. If an international customer decides they no longer want their order, all monies paid are refunded. However, the often pricey fees PayPal charges StarLitStudio for their service are not refunded. Credit card payments for international orders are not processed until the shipping invoice is paid. If the international customer decides to cancel the order the credit card charge is voided. Shipping invoices (sent separately) can use PayPal or any major credit card. Please know credit card companies normally charge fees for monetary exchange rates.
Do I need a PayPal account to place an order No, but PayPal is a payment option for USA customers and her territories, along with Visa, MasterCard, Discover and American Express.
I received my package and the box is damaged and so are the contents - what do I do? Take photos of the box and the damaged contents, and email me right away with the photos at firstname.lastname@example.org. All packages are insured. I will want to know if you are not satisfied - so please, let me know.
I received a tracking number and it's been a week, and my package is still not here - the tracking is showing my package is stuck at (insert your city here) - what do I do? Email me right away - I can begin an inquiry on your package through the United States Postal Service, and nine times out of ten this triggers your parcel's movement...so please, if you haven't received your package in a few days (I ship very quickly and generally USPS Priority Mail is fairly fast) please send me an email. My mail carrier, George, is the best and traditionally you'll get your package very, very quickly.
Where did you get that cool logo? The very talented Joel at www.tasteofinkstudios.com created the StarLitStudio logo.