Your order is subject to acceptance by StarLitStudio, LLC and may be refused for the following reasons but not reserved to: credit concerns, unusual volumes, being a jerk, past incidents, requests in the comment section that are not feasible, or shipping addresses. Payment methods accepted: Visa, MasterCard, Discover, American Express, and PayPal.
QUALITY ASSURANCE & RETURN POLICY
All orders are inspected and checked before shipment to ensure accuracy and that the product is in excellent condition. Your products are packaged neatly and orderly as I am an organizational neat-freak.
Issues regarding defective merchandise: Contact me or contact the manufacturer. In our craft world there are very few companies that do not stand by their product and if they don't, I don't carry their product.
In the event of an internet and/or power outage, or other incident, shipping will resume when my local internet access and/or power resumes, and providing the USPS in my area is operational. I am located in northeast USA - the State of New Jersey. Should such an incident occur, all orders will be on hold until power and services are restored in my area. During this time you can cancel your order up until your package ships by emailing me at starlitstudio [!at] gmail.com. This section was inserted after Hurricane Sandy ripped through the Northeast in 2012, and last updated January 13, 2021.
ADD-ONS OR CANCELLATIONS ON ORDERS
Please take your time while shopping. Add-ons or product cancellations may cause a delay (not long, though) in processing and shipping your order. Please contact me at starlitstudio [!at] gmail.com as quickly as possible.
FREQUENTLY ASKED QUESTIONS
Do you collect Sales Tax?
Yes if your order is shipped to the state of New Jersey. StarLitStudio collects and pays New Jersey's theft tax quarterly for merchandise and shipping total for parcels shipped within the state of New Jersey.
I live in the State of New Jersey but I have a Tax ID number and what I am purchasing qualifies for my order to not be taxed. What do I do? Please send an email to firstname.lastname@example.org regarding this.
An item I want reads ‘out of stock’. When will you get more? The store maintains “live inventory” and one can not backorder merchandise. Please feel free to email me anytime (starlitstudio [!at] gmail.com) in regards to the due date of an out of stock item.
Do you really ship 'same or next postal day'? Yes indeed.
I just saw additional items I want but just placed an order a few minutes (or hours) ago. Any chance I can add to my order and not pay additional shipping? Absolutely yes if your order has not already shipped. (You will know your order shipped if you received an email with tracking information.) What to do: Send an email to me (starlitstudio [!at] gmail.com) and alert me that you placed an order and list (or link) the items and quantities you need. I'll send a manual invoice, combine both orders and immediately ship it to you. If the second order places you over the $75 threshold for free shipping I will refund the shipping the system charged you. It is no trouble to do this for you.
Do you have a blog where you share what you have created, and are you on social media? Yes - it is starlitstudio.typepad.com - but I post more frequently on Instagram at @starlitstudio. I am not active on Facebook.
Why are you/how did you get to be artistically inclined? My mother was an elementary school art teacher, and I grew up learning about light and shadows and color whether I wanted to or not :). She is still active painting with oils in her studio or plein air painting with watercolors.
There is a craft product that I really want and it's not in your store. Can you get it for me? Most likely - just send me an email (starlitstudio [!at] gmail.com) and I'll forward pricing and shipping times/availability.
Do you ship internationally? Yes to some countries - I've been shipping internationally since 2003. Please click the SHIPPING tab located on the left of your screen for more information. I do not ship to countries that reside within the European Union nor the United Kingdom due to the current tax structure forced onto small businesses. A common solution is to have items shipped to a USA based post office box that you maintain, and have them handle the shipping to you.
Do I need a PayPal account to place an order No. PayPal is a payment option, along with Visa, MasterCard, Discover and American Express.
I received my package and the box is damaged and so are the contents - what do I do? What to do: Take photos of the box and the damaged contents, and email me right away with the photos at starlitstudio [!at] gmail.com. All packages are insured.
I received a tracking number and it's been a week, and my package is still not here - the tracking over the last few days has not changed - what do I do? Email me right away - I can begin an inquiry on your package through the United States Postal Service, and this usually triggers your parcel's movement...so please, if you haven't received your package in a few days (I ship almost immediately upon receipt of your order and generally USPS is fairly fast) please send me an email. My mail carrier, George, is the best and traditionally you'll get your package very, very quickly.
I received a die and there is a piece of paper stuck - has my die been used!? It's a QC check. It is done periodically at the production factory and it is also done periodically at the company shipping facility. When I worked for the Franklin Mint in Product Development, we would periodically leave the offices and make a trip to the warehouses, wherein a few randomly selected dolls and or dollhouses (I worked with both) would be inspected, including all inserts for color, accuracy, and overall presentation. It would then be repackaged and placed back on the shipping pallet. Craft dies are inspected the same way - any defect caught means the whole shipment has to be inspected. Either scenario (random check or full check) means there is a chance paper chads could remain in the die when it was QC'd at the warehouse.
Where did you get that cool logo? The very talented Joel at www.tasteofinkstudios.com created the StarLitStudio logo.