Your order is subject to acceptance by StarLitStudio, LLC and may be refused for the following reasons but not reserved to: credit concerns, unusual volumes, being a jerk, past incidents, or shipping addresses. Payment methods accepted: Visa, MasterCard, Discover, American Express, and PayPal.
QUALITY ASSURANCE & RETURN POLICY
All orders are inspected and checked before shipment to insure accuracy and that the product is in excellent condition. Your products are packaged neatly and orderly as I am an organizational neat-freak.
Returns on defective merchandise: make contact within 30 days of purchase. Defective dies are handled on a case by case basis. If a steel die is giving you problems please contact me if you wish for me to work with the manufacturer on your behalf, or contact the manufacturer directly.
Please be certain of your selections before making payment.
ADD-ONS OR CANCELLATIONS ON ORDERS
Please take your time while shopping. Add-ons or product cancellations may cause a delay (not long, though) in processing and shipping your order. Please contact me at email@example.com as quickly as possible.
FREQUENTLY ASKED QUESTIONS
Do you collect Sales Tax?
Yes if your order is shipped to the state of New Jersey. StarLitStudio collects and pays state sales tax quarterly for merchandise and shipping total for parcels shipped within the state of New Jersey.
An item I want reads ‘out of stock’. When will you get more? Your shopping cart maintains “live inventory” and one can not backorder merchandise. Please feel free to email me anytime (firstname.lastname@example.org) in regards to the due date of an out of stock item.
Do you really ship 'same or next business day'? Yes indeed.
I just saw additional items I want but just placed an order a few minutes (or hours) ago. Any chance I can add to my order and not pay additional shipping? Absolutely yes if your order has not already shipped. Please create a second order of what you need and check out again. This pulls items from inventory quickly, as store inventory is live. Then, send an email to me (email@example.com) and alert me that you placed a second order and combine the two. I'll manually combine both orders and immediately refund the shipping difference to whatever payment method you used. It is no trouble to do this for you.
Do you have a blog where you share what you have created? Yes - it is starlitstudio.typepad.com
Why are you/how did you get to be artistically inclined? My mother was an elementary school art teacher, and I grew up learning about art whether I wanted to or not :)
There is a craft product that I really want and it's not in your store. Can you get it for me? Yes - just send me an email (firstname.lastname@example.org) and I'll forward pricing and shipping times/availability.
Do you ship internationally? Yes absolutely - I've been shipping internationally since 2003. Please click the SHIPPING tab located on the left of your screen.
Do I need a PayPal account to place an order No. StarLitStudio uses PayPal as a credit card merchant to handle credit card transactions. You do not need to have a PayPal account nor do you have to log in to PayPal to pay with a credit card.
I received my package and the box is damaged and so are the contents - what do I do? Take photos of the box and the damaged contents, and email me right away with the photos at email@example.com. All packages are insured. I will want to know if you are not satisfied - so please, let me know.
I received a tracking number and it's been a week, and my package is still not here - the tracking is showing my package is stuck at (insert your city here) - what do I do? Email me right away - I can begin an inquiry on your package through the United States Postal Service, and nine times out of ten this triggers your parcel's movement...so please, if you haven't received your package in a few days (I ship very quickly and generally USPS Priority Mail is fairly fast) please send me an email. My mail carrier, George, is the best and traditionally you'll get your package very, very quickly.
I have a question regarding your shipping costs which are excessive compared to similar websites. I would like to place an order for about 20 dollars but to ship cost about 1/3 of the price though my items could fit in a very small package. Are you charging actual shipping costs and do you offer shipping through USPS which have excellent prices on first class and priority flat rate services? Shipping charges are based on amount purchased. All store items are at least 20% off retail. I can charge exact shipping but I would need to charge full retail. This is due to the fees that are paid with each transaction (there are five fees - yes, five). I'd love to find a store that gives the customer 20% off retail and has free shipping. I'd close my store and create all day. I can recommend Ellen Hutson, Simon Says Stamp, and many other retailers that charge reasonable shipping. However, all packages leaving my store are fully insured, and any issues are answered and resolved with speed. Also all packages ship Priority Mail and typical turnaround from order placed to order received is one to three business days. Orders ship immediately.
Where did you get that cool logo? The very talented Joel at www.tasteofinkstudios.com created the StarLitStudio logo.