Your order is subject to acceptance by StarLitStudio, LLC and may be refused for the following reasons but not reserved to: credit concerns, unusual volumes, being a jerk, past incidents, or shipping addresses. Currently we accept Visa, MasterCard, Discover, American Express, and PayPal® as methods of payment.
You will not be charged until your order is processed. Your credit card or PayPal payment will remain in "pending" status until we actually "capture" and process your order.
QUALITY ASSURANCE & RETURN POLICY
All orders are inspected and checked before shipment to insure accuracy and that the product is in excellent condition. Your products are packaged neatly and orderly as I am an organizational neat-freak.
All unused, unopened items in new, sellable condition are accepted as returns within 30 days for a credit or exchange. All returns must be in original packaging and contain all items provided with the product. The product must be returned within 30 days of original order date for a full merchandise credit. No shipping charges will be refunded.
If for some reason your item is defective, we will gladly accept the item returned within 30 days for a credit or exchange.
ADD-ONS OR CANCELLATIONS ON ORDERS
Please take your time while shopping. Add-ons or product cancellations may cause a delay (not long, though) in processing and shipping your order. Please contact me at email@example.com as quickly as possible.
FREQUENTLY ASKED QUESTIONS
Do you collect Sales Tax?
Yes. StarLitStudio collects and pays state sales tax quarterly for merchandise and shipping total for parcels shipped within the state of New Jersey.
An item I want reads ‘out of stock’. When will you get more? Our shopping cart maintains “live inventory” and one can not backorder merchandise. Please feel free to email me anytime (firstname.lastname@example.org) in regards to the due date of an out of stock item.
There is a craft product that I really want and it's not in your store. Can you get it for me and can I get your usual discount off the retail price? Yes - just send me an email (email@example.com) and I'll get back to you with availability and pricing.
Do you ship internationally? Yes absolutely - we've been shipping internationally since 2003. Please click the SHIPPING tab located on the left of your screen.
Do I need a PayPal account to place an order No. StarLitStudio uses PayPal as our credit card merchant to handle credit card transactions. You do not need to have a PayPal account nor do you have to log in to PayPal to pay with a credit card.
Why is my order still "pending" Your payment will not be "captured" until I process and finalize your order. Until then, your payment remains in "pending" status.
Where did you get that cool logo? The very talented Joel at www.tasteofinkstudios.com created the StarLitStudio logo.