Your order is subject to acceptance by StarLitStudio, LLC and may be refused for the following reasons but not reserved to: credit concerns, unusual volumes, being a jerk, past incidents, or shipping addresses. Currently we accept Visa, MasterCard, Discover, American Express, and PayPal® as methods of payment.
You will not be charged until your order is processed. Your credit card or PayPal payment will remain in "pending" status until we actually "capture" and process your order.
QUALITY ASSURANCE & RETURN POLICY
All orders are inspected and checked before shipment to insure accuracy and that the product is in excellent condition. Your products are packaged neatly and orderly as I am an organizational neat-freak.
All unused, unopened items in new, sellable condition are accepted as returns within 30 days for a credit or exchange. All returns must be in original packaging and contain all items provided with the product. The product must be returned within 30 days of original order date for a full merchandise credit. No shipping charges will be refunded.
If for some reason your item is defective, we will gladly accept the item returned within 30 days for a credit or exchange.
ADD-ONS OR CANCELLATIONS ON ORDERS
Please take your time while shopping. Add-ons or product cancellations may cause a delay (not long, though) in processing and shipping your order. Please contact me at firstname.lastname@example.org as quickly as possible.
FREQUENTLY ASKED QUESTIONS
Do you collect Sales Tax?
Yes. StarLitStudio collects and pays state sales tax quarterly for merchandise and shipping total for parcels shipped within the state of New Jersey.
An item I want reads ‘out of stock’. When will you get more? Our shopping cart maintains “live inventory” and one can not backorder merchandise. Please feel free to email me anytime (email@example.com) in regards to the due date of an out of stock item.
There is a craft product that I really want and it's not in your store. Can you get it for me and can I get your usual discount off the retail price? Yes - just send me an email (firstname.lastname@example.org) and I'll get back to you with availability and pricing.
Do you ship internationally? Yes absolutely - we've been shipping internationally since 2003. Please click the SHIPPING tab located on the left of your screen.
Do I need a PayPal account to place an order No. StarLitStudio uses PayPal as our credit card merchant to handle credit card transactions. You do not need to have a PayPal account nor do you have to log in to PayPal to pay with a credit card.
I received my package and the box is damaged and so are the contents - what do I do? Take photos of the box and the damaged contents, and email me right away at email@example.com. All packages are insured, and I want you to be ready to create the moment you open your parcel. I will want to know if you are not satisfied - so please, let me know.
I received a tracking number and it's been a week, and my package is still not here - the tracking is showing my package is stuck at (insert a city here) - what do I do? Email me right away - I can begin an inquiry on your package through the United States Postal Service, and nine times out of ten this gets a fire lit under someone's butt at the sorting facility...I once threatened to go visit Ewing, NJ and get my three-weeks-late-shipped-Priority-Mail package from a stamp company...package arrived looking like it had gotten stuck in a conveyor belt...so please, if you haven't received your package in a few days (I ship very quickly and generally USPS Priority Mail is fast) please send me an email. My mail carrier, George, is the best and traditionally you'll get your package very, very quickly.
I just received my package and want to know where I can get the decorative packing tape you used? I purchase the decorative packing tape from tapeswell.com.
Where did you get that cool logo? The very talented Joel at www.tasteofinkstudios.com created the StarLitStudio logo.